I have never had a problem here until recently. It's 7:51pm and the store is closed on a Monday when the online website says it's open till 9:00pm. So I plan my schedule to come here and pick up a wedding ring and they are closed. I live an hour away with out traffic so imagine with traffic. This is not okay. At least update the time so this doesn't happen.
Possibly the worst customer service ever! Went in on vacation (and on my birthday!) never greeted by the two staff members in the store. Stopped and looked at earrings- stood there for almost 5 minutes, finally went over to the register and noticed a lady wrapped in her sweater- looked at us- ask d if someone could show me some earrings- lady wrapped in sweater, rolled her eyes, huffed, SLOWLY pulled her butt out of the comfy chair and mixed her way to the earring cabinet.. Never said a word to me or my family- I asked to see a set of earrings, she again huffed like I was bothering her- she then proceeded to incorrectly quote me a price- when asked about it- she huffed a gain, rolled her eyes- quoted me another price- I had finally had enough- BYE FELECIA! Will never shop there or any Kay's again!!
Pleased with the outstanding balance of service on all my purchased items. I will definitely patronize this location again.
Kay Jewelers Outlet is a US Jewelry Store based in Oxon Hill, Virginia. Kay Jewelers Outlet is located at 6800 Oxon Hill Rd #890, Oxon Hill, MD 20745, USA.
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